SAP CRM Functional Training.

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Why SAP CRM Functional Online Training @ GO IT ?

GO IT Soft is a Leading IT Training Solution Provider for the SAP CRM Functional Online Training by Qualified & Certified Professionals.

Who Can go with SAP CRM Functional Online Training ?

1) Anybody who has functional customer service background
2) Anybody who is currently working in Sales and Marketing

What is SAP CRM Functional ?

CRM stands for Customer Relationship Management and is a set of methodologies and tools that helps to manage customer relationship in an organized way.

More than ever, in today’s challenging business environment, best-run companies are staying focused on their most valuable assets – their customers. Companies seek to retain their best customers and maximize the effectiveness of every customer interaction – whether it’s sales, service, or marketing.

Unlike other CRM software, the SAP Customer Relationship Management (SAP CRM) application, part of the SAP Business Suite, not only helps you address your short-term imperatives – to reduce cost and increase your decision-making ability – but can also help your company achieve differentiated capabilities in order to compete effectively over the long term.


Key Features of SAP CRM Functional  Online Training:

1) 40 to 45  hours of Live Training

2) Free 60 days IDES Access

3) Life time access to Course Recordings

4) Complete set of Documents

SAP CRM Functional Training


SAP CRM Functional Online Training Course Content:

We have designed a SAP CRM Functional Online Training Course Curriculum which is more elaborate and can understand & follow the course by any individual like, Beginners to Consultants…

Overview of the CRM Solution: SAP CRM
1. Introduction to:
           Fundamentals and architecture of SAP CRM
           SAP CRM Marketing
           SAP CRM Sales
           SAP CRM Service
           Implementation & operation of SAP CRM

2.CRM Base Customization: CR 100
 CRM basic data:
           Account Management
           Organizational model
           Product master
           Customizing settings for each object
 CRM business transactions
           Overview of generic functions in business transactions
           Activity management
           Customizing for these objects
 Process control and determination
           Partner determination
           Actions
           Overview of pricing in CRM
CRM billing
           Basics concepts of CRM middleware
           ntroduction to the CRM WebClient User Interface

3.CRM Marketing :  CR 600
 Overview of marketing management in SAP CRM
           Marketing Plans and campaign management
           Working with marketing projects
           Preparation and Execution of campaigns
 Segmenting business partners
           Marketing attributes
           Graphical Modeler
           Creating profiles and target groups
 Personalized mail forms
           Creating personalized e-mails
 Marketing Product Proposals
 Lead Management and Surveys
 Campaign automation
 External List Management
 Special Functions and Features in campaign management
 Couponing

4.CRM Sales:  CR 300
 Opportunity management and Pipeline Performance Management
 Copying control
 Quotation management
 Order management
 Special functions in quotation and order management
 Pricing in SAP CRM Sales
 Contract management
 Rebate processing
 Activity management in SAP CRM Sales
 Visit planning
 Territory management

5.CRM Service :  CR 700
 Maintenance of technical objects
        Installed base management
        Individual objects
Service contract processing
       Service agreements
       Service contracts
       Service plans
Service order processing
       Resource planning
       Service confirmation
       Service billing
       ERP Integration
Complaints and returns processing
       Complaints and returns
       In-house repair processing
 IT Service Management


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